FAQ
FAQ
Q: Do you offer free shipping?
A: All orders are free shipping, all products purchased in our store are free shipping.
Q: How will my order be delivered?
A: For all orders, we choose the fastest shipping method based on the product and address information. Most of our orders are delivered through the following carriers: UPS, FedEx, DHL, Epack and Hongkong Post.
Q: What kinds of payment methods are there?
A: We accept the current mainstream payment methods: PayPal, Credit Card and Western Union.
Q: When will my order be shipped?
A: For all orders, we usually send out within 48 hours and notify you by email.
Q: Can I modify my shipping address?
A: Yes, but if the order is over 48 hours, we will not be able to change it for you.
Q: How do I track my order?
A: You can view your order information and we will update your order status in a timely manner. At the same time, we will also email you the tracking number and tracking URL of your order.
Q: When will my order be delivered?
A: For most orders, the delivery time is expected to be 7-12 business days. Please refer to the "shipping" page for more details.
Q: Can I return or exchange?
A: Of course, we offer a 30-day free return and exchange service. Please refer to the "Return" page for more details.
Q: What should I do if my shipping address is incorrect?
A: We usually inform you of the order information by email. If you find that your shipping address is wrong, please contact us in time and let us know the correct address.
Q: I just ordered the wrong product, or I received the wrong order, what should I do?
A: Don't worry, we can certainly help you! Please provide a photo of your product and let us know more about the order.
Q: How to exchange?
A: Please refer to “Return” or contact us.
Q: How do I return the goods?
A: Please refer to “Return” or contact us.
More questions?
Please contact us and we look forward to your feedback.